Frequently Asked Questions
Find quick answers to common questions about payment processing, equipment setup, EMV compliance, and merchant rates.
Merchant Setup & Account Details
Getting Started
When we receive a completed processing application from a merchant, we work directly with some of the country’s top processors to get it approved as quickly as possible. They do a thorough check of the business including its practices and banking information. Once we receive the approval (generally a 24-48 hour process, but longer lead times may be necessary for some P.O.S. systems) we download the terminal/equipment in our office and ship to the merchant location.
Several factors go into determining a merchant’s initial pricing, including the type of business, the goods/services they provide, how long they have been in business as well the volume the location does and/or is estimated to do.
If you are currently processing with another servicer, Global Merchant Services provides FREE statement analysis. To ensure we are giving you the lowest rate possible, simply provide us with a copy of your current processing statement, and we will take it from there.
Yes! We can even provide you a FREE processing terminal for the length of your processing agreement. A PIN pad, wireless terminal, or Point of Sale system are available at additional cost options.
EMV stands for Europay, MasterCard, Visa. It is the global standard for chip-based Debit and Credit Card transactions. It is a joint effort between Europay, MasterCard and Visa to ensure security and global acceptance so that cardholders can continue to process payments securely everywhere.
Although no retailer is legally obligated to have EMV compliant equipment (it’s a mandate, not a law) – since the liability shift, any payment fraud is the responsibility of whichever party is using the lesser technology. We care about the safety and security of our merchants, so all of our equipment is fully EMV compliant!
Fees are clearly outlined in your merchant processing agreement. Fees vary based on card type (rewards, debit, corporate), entry method (swiped, dipped, keyed, online), and business category.
Your business bank account will be debited between the 1st and 4th of every month for the previous month’s processing fees.
Contact our Syosset, NY office at 516 422 2002 and we will provide you a Bank Account Change form. The owner of the account will need to complete and sign the form and return it along with verification from your bank for the new account.
Standard settlement takes 1 to 2 business days from the day you batch out your transactions. We also offer Same-Day and Next-Day Funding options for qualified merchant accounts. Bank holidays and weekends may adjust settlement timing.
Our Support team would be happy to transfer or establish an account for the new owner. If you sell your business, please contact our office to begin the application process under the new business entity name.
Call us directly at 516 422 2002 or email us at support@globalmerchantservicesny.com and one of our dedicated merchant specialists will assist you immediately!
Please contact our Support team at 516 422 2002 and we will set you up with online merchant portal credentials to view and download all of your monthly statements.
Yes! Our online merchant portal gives you real-time visibility into daily batches, transaction history, chargeback tracking, and fee reports. Contact support to activate portal access.
The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that all companies that process, store, or transmit credit card data maintain a secure environment. Established by Visa, Mastercard, Discover, Amex, and JCB, PCI compliance protects cardholder data from unauthorized breaches.
Yes! All new terminals provided by Global Merchant Services are NFC contactless-enabled as well as EMV compliant. Your customers can tap-to-pay with Apple Pay, Google Pay, smartwatch wallets, and contactless cards.
Terminal Operation & Troubleshooting
Using Your Equipment
Our terminals are pre-programmed for quick plug-and-play setup. If you have any questions or need step-by-step guidance, one of our knowledgeable representatives will be happy to assist you over the phone. Contact Global Merchant Services at 516 422 2002 or email support@globalmerchantservicesny.com.
“Declined” is a valid security response sent directly from the cardholder’s issuing bank (e.g. insufficient funds, card freeze, or fraud check). You will need to ask the customer for a different form of payment or card.
- From the Welcome screen, press the green Enter key.
- Press F2 for “Set Up”.
- Enter password 72797 or 11739 and press Enter.
- Press the purple MORE key until you see Date/Time and press F4.
- Enter the date first (Format:
MM/DD/YYYY). - Enter the time (Format: Military time
HH:MM). - Press the red X key to return to the Welcome screen.
A connect error indicates a communication disruption (phone line signal loss or internet disconnection). Please check your Ethernet/phone cable connection. You can also call the 24/7 Tech Support phone number printed on the side sticker of your terminal.
- From your Welcome screen, press the purple MORE key on the top left of the terminal keypad.
- Select F4 for Settlement.
- Press the green Enter key to confirm batch totals.
- Your settlement receipt will print and display “Settlement Successful”.
Power failure messages occur when power was interrupted during a transaction batch. Unplug the power adapter for 10 seconds and plug back in. If the message persists, call the 24/7 Tech Support hotline listed on your terminal sticker.
- From the Welcome screen, press key #8.
- Enter Password: 11739 and press Enter.
- When screen reads “Lock lkd”, select F2 for “No” to unlock.
Still have questions? Contact technical support at 516 422 2002 or email support@globalmerchantservicesny.com.
Need Immediate Terminal Support?
Our US-based technical support team is ready to assist you 24 hours a day, 7 days a week.